Our upstream provider has resolved the issue around 2:00 last night. We have continued monitoring the issue overnight to ensure everything is working correctly. All delayed mail has also been deliverd.
Posted Oct 13, 2026 - 09:54 CEST
Update
We are still in contact with the upstream provider. They are still investigating the issue and looking for a solution. We are still seeing a significant error and delay rate for e-mails being sent.
Posted Oct 13, 2026 - 00:07 CEST
Update
We are still seeing errors on our side. We have asked our upstream provider to further investigate the issue.
Posted Oct 12, 2026 - 17:15 CEST
Update
The upstream provider has informed us they have created a fix and are currently deploying this fix. We are still awaiting for this fix to be deployed.
Posted Oct 12, 2026 - 17:00 CEST
Update
The upstream provider is still working on a fix.
Posted Oct 12, 2026 - 15:33 CEST
Identified
The upstream provider has identified the root cause and is working on a fix.
Posted Oct 12, 2026 - 12:41 CEST
Update
Our upstream provider is still investigating the issue.
Posted Oct 12, 2026 - 11:06 CEST
Investigating
We are currently experiencing outgoing mail delivery issues. Because of this e-mails are delivered with a delay.
This is currently being investigated by our upstream provider. We will provide updates as more information becomes available.
Posted Oct 12, 2026 - 09:59 CEST
This incident affected: Mail (Rootnet.email - Webmail, Rootnet.email - SMTP) and Managed VPS Platform (BIT, Ede, euNetworks, Amsterdam).