Packet loss on 185.173.20.X addresses

Incident Report for Rootnet

Resolved

This incident has been resolved.
Posted Aug 31, 2026 - 17:11 CEST

Update

We are continuing to monitor for any further issues.
Posted Aug 30, 2026 - 23:34 CEST

Monitoring

Both the network provider and NaWas have implemented sufficient mitigations to alleviate the pressure on their core network.

There currently is no further impact on customer services, we keep monitoring the situation but expect no further issues.
Posted Aug 30, 2026 - 19:34 CEST

Update

The network provider is implementing additional mitigations to lessen the pressure on their network infrastructure.
We will stay in contact and update this incident once we know more.
Posted Aug 30, 2026 - 18:22 CEST

Identified

The issue has been identified and been traced back to an ongoing DDoS attack in a neighboring network.
We are in contact with the network provider to mitigate the issue.
Posted Aug 30, 2026 - 17:31 CEST

Investigating

We're seeing some packet loss on our 185.173.20.X range and we're currently investigating the cause of this.

At 17.30 we will post an update or sooner if more information is available.
Posted Aug 30, 2026 - 17:03 CEST
This incident affected: Network Connectivity (Internet Uplink - BIT, Ede).